First Bank of Nigeria has made a groundbreaking move by introducing robot representatives at selected branches, signalling a shift towards automated customer service.
A recently circulated viral video featuring a customer’s interaction with a robot assistant at a First Bank branch in Abuja has garnered considerable attention and sparked discussions on various social media platforms.
The video, which lasts for two minutes, showcases the customer seamlessly engaging with the robot representative, which provides assistance and support. This introduction of robot representatives by First Bank signifies a noteworthy advancement in the banking industry, as it aims to revolutionize customer service by harnessing the capabilities of artificial intelligence.
See also: CBN Directs Banks to Collect Customers’ Social Media Handles
The viral video has generated significant buzz online, with users on social media expressing fascination and curiosity about the utilization of robotics in the realm of customer service.
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