A Twitter user, identified as Yewande (Sobamowo) Thorpe, revealed that she has been scammed by an imposter posing as a Guaranty Trust Bank (GTB) customer support on Twitter.
Thorpe disclosed this on Tuesday on a Twitter thread via her Twitter handles: @Yewizzy, and @yewandethorpe
In the thread which has now been deleted, she said the scammer asked her to fill a complaint form and requested some personal information like account number, the last six digits of the card attached to the account, and the bank app password.
She wrote, “Guys I think I just got scammed by these guys. Just realised this is not the GTBank help account.
“These fools asked me to fill out a form that included asking me to put in my internet login and last six digits of my card. I thought it was suspicious but I did it anyway since it wasn’t the full card number.”
Thorpe shared screenshots of her WhatsApp conversation with the “customer support” after filling the form.
“Be informed we are currently experiencing a system glitch which may incur some debits but will be reversed in less than 24 hours.” the fake customer support agent informed her.
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The imposter operates through a Twitter account with the handle, @gtban_khelp, opened in March 2016. The account directs customers to send a message to a WhatsApp number, 09125515033, for an immediate resolution to their complaints.
The handler responds to GTBank customers’ complaints with these words: “Hello, thank you for contacting us. We noticed your tweet and we are concerned. Kindly send us a direct message to our official WhatsApp page @ (09125515033) or click on the link redirect wa.me/message/OD2U7P… [for] instant resolution.”
Meanwhile, in a tweet dated February 22, 2022, GTBank highlighted three ways for customers to spot a fake account pretending to be the bank. It said the first thing is to check if the account is verified, after which one is expected to check the date the account joined Twitter, and then look at the number of followers.
“We will never ask you to provide any security detail (card details and PIN, token code, internet banking password, e-mail password.) by DM, email, text, or telephone call,” GTBank explained.
Source: The Cable
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